Partially Degraded Service

About This Site

Doxy.me support publishes our most up-to-the-minute information on service availability below. Check back here any time to get current status information, or subscribe to email updates to be notified of interruptions to each individual service. If you are experiencing a real-time, operational issue with one of our services that is not described below, please inform us by emailing support@doxy.me

Doxy.me API ? Operational
90 days ago
99.8 % uptime
Today
Doxy.me webpages ? Operational
90 days ago
99.6 % uptime
Today
Text Messaging Services Degraded Performance
Twilio SMS Toll-Free, North America Operational
Twilio SMS, Europe Degraded Performance
Twilio SMS Long Code, North America Operational
Twilio SMS Short Code, North America Operational
Twilio SMS, Latin America Operational
Twilio SMS, APAC Operational
Twilio SMS, Middle East & Africa Operational
Video Services Operational
Vonage Video API Standard Video Operational
Vonage Video API Standard API Operational
Vonage Video API Enterprise Video Operational
Vonage Video API Enterprise API Operational
Customer Support Phone Services Operational
Aircall Inbound calls Operational
Aircall Outbound calls Operational
Customer Support Email and Chats Operational
Intercom APIs Operational
Intercom Chats and Posts Operational
Intercom Web Application Operational
Intercom Mobile Messenger Operational
Intercom Web Messenger Operational
Intercom Email Operational
Intercom Intercom Webhooks Operational
AWS Operational
AWS lambda-us-east-1 Operational
AWS cloudfront Operational
AWS lambda-us-east-2 Operational
AWS lambda-us-west-1 Operational
AWS lambda-us-west-2 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 6, 2024

No incidents reported today.

Nov 5, 2024

No incidents reported.

Nov 4, 2024

No incidents reported.

Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

No incidents reported.

Oct 31, 2024

No incidents reported.

Oct 30, 2024

No incidents reported.

Oct 29, 2024

No incidents reported.

Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024
Postmortem - Read details
Nov 4, 09:51 EST
Resolved - We recently encountered an issue that prevented patients from appearing in their provider’s waiting room queue. This issue has now been resolved, and patient check-in is functioning as expected. We will provide a post-mortem report in the coming days.
Oct 25, 07:28 EDT
Monitoring - System is returning back to normal. We are continuing to monitor the situation.
Oct 25, 06:02 EDT
Investigating - We’re aware that patients are not appearing in their provider’s waiting room queue, and we are actively investigating the issue. We will provide updates as soon as we have more information. Thank you for your patience.
Oct 24, 20:36 EDT
Oct 24, 2024
Resolved - Resolved - The issue affecting patient check-ins and starting doxy.me appointments has been resolved and will continue to be monitored to ensure stable performance
Oct 24, 12:00 EDT
Monitoring - Our real-time service provider is seeing improvements with the patient check-in and appointment start issues, and we will continue to closely monitor the recovery process
Oct 24, 10:09 EDT
Identified - Our real-time service provider has identified the issue and is working on a fix. We will continue to monitor and work towards restoring our services.
Oct 24, 09:06 EDT
Investigating - We are currently investigating this issue of patients not being able to check in and start call. We will update this status as soon as we have more information
Oct 24, 07:32 EDT
Oct 23, 2024

No incidents reported.