Monitoring - I just received a call from a representative from T-mobile and he was incredibly helpful. He said they would implement a short term fix until we can be migrated to a dedicated short code. I can’t thank them and you all enough for making this happen. He said it might work for AT&T and Verizon as well. I tested a number from both and it went through. I will update you as we make progress on a longer term solution.
Mar 20, 20:22 EDT
Identified - Because of the rapid onboarding of hundreds of thousands of people, the carriers marked our SMS invites spam and are not being delivered by carriers. This is out of our control but we are working directly with our vendor to see if there is any way we can get the spam lifted during this national emergency.

We understand this is impacting how you invite patients. There are still ways to get it to them: https://help.doxy.me/en/articles/95870-how-to-invite-a-patient-to-your-room

You could also use a service like Google Voice to send these out in the meantime: https://support.google.com/voice/answer/115116?co=GENIE.Platform%3DDesktop&hl=en

Simply copy the SMS template from Doxy.me and then send it to your patient via Google Voice.

You can use your own phone to text them if you don't mind them having your phone number.
Mar 20, 11:01 EDT

About This Site

Doxy.me support publishes our most up-to-the-minute information on service availability below. Check back here any time to get current status information, or subscribe to email updates to be notified of interruptions to each individual service. If you are experiencing a real-time, operational issue with one of our services that is not described below, please inform us by emailing support@doxy.me

Doxy.me API ? Operational
90 days ago
99.92 % uptime
Today
Doxy.me webpages ? Operational
90 days ago
99.98 % uptime
Today
Infrastructure Operational
90 days ago
99.97 % uptime
Today
AWS Service Provider Operational
Cloudflare Load Balancing and Monitoring Operational
Stripe API Operational
TokBox Standard Video Operational
TokBox Standard API Operational
Twilio ? Operational
90 days ago
100.0 % uptime
Today
Pubnub ? Operational
90 days ago
99.95 % uptime
Today
Customer Support Operational
90 days ago
100.0 % uptime
Today
Intercom APIs Operational
Intercom Web Messenger Operational
Stripe Emails Operational
Discussion board ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Doxy.me Homepage Response Time ?
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Doxy.me API Response Time ?
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Past Incidents
Jun 3, 2020

No incidents reported today.

Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.

May 20, 2020

No incidents reported.