Monitoring - We are aware of a bug introduced by the deployment of Safari 15 that is impacting all WebRTC systems. Many Safari 15 users may experience very low or hard to hear audio from their clients while on calls with their clients or providers. If you experience this issue during a call, please try another internet browser such as Google Chrome or Firefox.

We are working internally and with our vendors to see if there is anything we can do to help mitigate the issue. Our Vendor has confirmed that they have filed a bug with Apple. We are also anticipating the issues will be resolved in an upcoming update by Apple. We do not have any information from Apple regarding an expected fix date.

We have identified a workaround that is having some success with increasing the volume during sessions:
1) Open a new browser tab in that browser (DO NOT close the doxy tab)
2) Pull up http://youtube.com/ in the new tab
3) Select anything and play it for a few seconds
4) Close the tab with youtube in it and go back to Doxy tab
5) The Volume should be remain at the normal higher volume
Oct 7, 15:20 EDT
Update - A workaround has been identified to get the video image unfrozen:
1) If the video display is frozen on Safari 15, try clicking the Gear Icon for Call Settings.
2) When the call settings open, click the “X” to close out the Call Settings.
3) When it closes the screen should no longer be frozen.
Oct 1, 14:54 EDT
Update - We are continuing to monitor for any further issues.
Sep 23, 17:27 EDT
Monitoring - We are aware of a bug introduced by the deployment of Safari 15 that is impacting all WebRTC systems. Many Safari 15 users may experience frozen video images while on calls with their clients or providers. If you experience frozen images during a call, please try another internet browser such as Google Chrome or Firefox.

We are working internally to see if there is anything we can do to help mitigate the issue. We are also anticipating the issues will be resolved in an upcoming update by Apple. We do not have any information from Apple regarding an expected fix date.
Sep 23, 17:27 EDT

About This Site

Doxy.me support publishes our most up-to-the-minute information on service availability below. Check back here any time to get current status information, or subscribe to email updates to be notified of interruptions to each individual service. If you are experiencing a real-time, operational issue with one of our services that is not described below, please inform us by emailing support@doxy.me

Doxy.me API ? Operational
90 days ago
100.0 % uptime
Today
Doxy.me webpages ? Operational
90 days ago
99.98 % uptime
Today
Discussion board ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Doxy.me Homepage Response Time ?
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Past Incidents
Oct 17, 2021

No incidents reported today.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

Unresolved incident: Safari 15: Low Audio During Calls.

Oct 6, 2021

No incidents reported.

Oct 5, 2021

No incidents reported.

Oct 4, 2021

No incidents reported.

Oct 3, 2021

No incidents reported.