Monitoring - I just received a call from a representative from T-mobile and he was incredibly helpful. He said they would implement a short term fix until we can be migrated to a dedicated short code. I can’t thank them and you all enough for making this happen. He said it might work for AT&T and Verizon as well. I tested a number from both and it went through. I will update you as we make progress on a longer term solution.
Mar 20, 20:22 EDT
Identified - Because of the rapid onboarding of hundreds of thousands of people, the carriers marked our SMS invites spam and are not being delivered by carriers. This is out of our control but we are working directly with our vendor to see if there is any way we can get the spam lifted during this national emergency.

We understand this is impacting how you invite patients. There are still ways to get it to them: https://help.doxy.me/en/articles/95870-how-to-invite-a-patient-to-your-room

You could also use a service like Google Voice to send these out in the meantime: https://support.google.com/voice/answer/115116?co=GENIE.Platform%3DDesktop&hl=en

Simply copy the SMS template from Doxy.me and then send it to your patient via Google Voice.

You can use your own phone to text them if you don't mind them having your phone number.
Mar 20, 11:01 EDT

About This Site

Doxy.me support publishes our most up-to-the-minute information on service availability below. Check back here any time to get current status information, or subscribe to email updates to be notified of interruptions to each individual service. If you are experiencing a real-time, operational issue with one of our services that is not described below, please inform us by emailing support@doxy.me

Doxy.me API ? Operational
90 days ago
99.94 % uptime
Today
Doxy.me Homepage ? Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
99.94 % uptime
Today
AWS Service Provider Operational
Cloudflare Load Balancing and Monitoring Operational
Stripe API Operational
TokBox Standard Video Operational
TokBox Standard API Operational
Twilio ? Operational
90 days ago
99.97 % uptime
Today
Pubnub ? Operational
90 days ago
99.91 % uptime
Today
Customer Support Operational
Intercom APIs Operational
Intercom Web Messenger Operational
Stripe Emails Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Doxy.me Homepage Response Time ?
Fetching
Doxy.me API Response Time ?
Fetching
Past Incidents
Apr 2, 2020

No incidents reported today.

Apr 1, 2020

No incidents reported.

Mar 31, 2020
Resolved - "No further errors and we are confident that this issue is resolved."
Mar 31, 14:43 EDT
Monitoring - "We have been able to resolve the issue but we will remain in a monitoring mode until we see no new issues for at least the next 30 minutes." <= pubnub status page
Mar 31, 14:22 EDT
Update - Please see the vendor's status page for more information: https://status.pubnub.com/incidents/w9r6qxfps6zk

We will continue to add here as well.
Mar 31, 13:52 EDT
Update - Our vendor is reporting increased error rates. This may prevent patients and providers from checking-in or becoming online. We will update here as we know more.
Mar 31, 13:49 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 31, 13:48 EDT
Mar 30, 2020

No incidents reported.

Mar 29, 2020
Resolved - Pubnub marked this issue resolved. We will continue to monitor as well.
Mar 29, 14:42 EDT
Monitoring - Pubnub.com says they have implemented a fix for the issue they were seeing: https://status.pubnub.com/incidents/5fg2m5qvjdb0
Mar 29, 13:08 EDT
Investigating - We are seeing increased error rates from one of our vendors. It’s seems to be impacting people differently depending on their geographic location.
Mar 29, 12:55 EDT
Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020
Resolved - We deployed a fix for this early this morning. Everything looks to be working as expected with camera/microphone access on Safari 13.1 now.
Mar 26, 08:58 EDT
Update - We are still working on a permanent fix for this. I would expect this to be resolved no later than tomorrow morning.
Mar 25, 12:16 EDT
Identified - Apple released Safari 13.1 as part of the iOS 13.4 and macOS 10.15.4 system updates last night. This update broke the way camera/microphone access is given on Doxy.me.

Both provider dashboard and patient check-in on Safari 13.1 will experience a spinning circle in the middle of their self-preview. Microphone access is given, and the other participant will be able to hear them, but will not see them.

The quickest way to resolve the issue on iPhone's is to hit the "flip camera" icon to flip to the back camera, allow camera access, and then hit the camera flip icon again to get the front-facing video.

On Safari 13.1 on Desktops, the user should follow this help article: https://help.doxy.me/en/articles/3831070

We are working on a permanent fix now, but no current ETA. We will update in the next hour.
Mar 25, 08:31 EDT
Mar 24, 2020
Resolved - This incident has been resolved.
Mar 24, 12:24 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 09:41 EDT
Investigating - We are currently investigating this issue.
Mar 24, 09:38 EDT
Mar 23, 2020
Resolved - This incident has been resolved.
Mar 23, 16:05 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 23, 14:35 EDT
Update - We are making another update in 5 min. Please stand by.
Mar 23, 14:15 EDT
Update - The website is starting to become responsive again and error rates are returning to normal.
Mar 23, 14:10 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 23, 14:04 EDT
Update - We are continuing to monitor for any further issues.
Mar 23, 13:09 EDT
Monitoring - It seems to be operational for most people at this time. We are working on this and will continue to update.
Mar 23, 12:37 EDT
Identified - A fix is being implemented. Most traffic is going through successfully at this point.
Mar 23, 12:29 EDT
Update - This is preventing some people. But not everyone. We will continue to update.
Mar 23, 12:26 EDT
Update - This issue is impacting our api and preventing people from loading their dashboards and logging into accounts
Mar 23, 12:18 EDT
Investigating - We are currently investigating this issue.
Mar 23, 12:13 EDT
Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020
Resolved - This incident has been resolved.
Mar 20, 08:11 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 20, 07:41 EDT
Update - We have implemented a fix that will allow 95% of providers to log in. But we have one more update to make for the other 5%. We expect this to be done shortly.
Mar 20, 07:03 EDT
Identified - We've identified the issue and are actively working on a fix. We expect this to take 10-20 minutes.
Mar 20, 06:39 EDT
Mar 19, 2020
Resolved - They've marked this issue as resolved, so will we: https://status.pubnub.com/incidents/q1l6wfsvtrsm
Mar 19, 17:42 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 19, 16:55 EDT
Identified - Patients are unable to check-in. We are working with our vendor to fix the issue.
Mar 19, 16:51 EDT