All Systems Operational

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Doxy.me support publishes our most up-to-the-minute information on service availability below. Check back here any time to get current status information, or subscribe to email updates to be notified of interruptions to each individual service. If you are experiencing a real-time, operational issue with one of our services that is not described below, please inform us by emailing Support@doxy.me

Doxy.me API ? Operational
90 days ago
99.96 % uptime
Today
Doxy.me Website ? Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
99.94 % uptime
Today
AWS Service Provider Operational
Cloudflare Load Balancing and Monitoring Operational
Stripe API Operational
TokBox Standard Video Operational
TokBox Standard API Operational
Twilio ? Operational
90 days ago
99.97 % uptime
Today
Pubnub ? Operational
90 days ago
99.91 % uptime
Today
Customer Support Operational
Intercom APIs Operational
Intercom Web Messenger Operational
Stripe Emails Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Doxy.me API Response Time ?
Fetching
Doxy.me Website Response Time ?
Fetching
Past Incidents
Feb 27, 2020

No incidents reported today.

Feb 26, 2020

No incidents reported.

Feb 25, 2020

No incidents reported.

Feb 24, 2020

No incidents reported.

Feb 23, 2020

No incidents reported.

Feb 22, 2020

No incidents reported.

Feb 21, 2020
Resolved - Our vendor implemented a fix and we’ve seen error rates return to normal. We will continue to monitor closely.
Feb 21, 15:26 EST
Monitoring - From our vendor: "we have been able to route around the problem and the error rates have dropped but we are still working on fixing the underlying problem and will keep this incident open until we do so.".
Feb 21, 10:23 EST
Update - In the meantime, we suggest you ask patient to try refreshing the page and trying again. Or using a backup service if you continue to have issues. You can check the status on their status page here: https://status.pubnub.com/
Feb 21, 09:23 EST
Identified - We've identified an issue with an upstream service provider that is preventing patients from logging in. This doesn't seem to be impacting everyone equally.
Feb 21, 09:21 EST
Feb 20, 2020

No incidents reported.

Feb 19, 2020
Resolved - This incident has been resolved.
Feb 19, 19:27 EST
Monitoring - Error rates have returned to normal and we are monitoring it closely.
Feb 19, 16:22 EST
Investigating - We are investigating an increased error rate when trying to connect to a session. Please try refreshing the page and trying again.
Feb 19, 16:15 EST
Feb 18, 2020
Resolved - Our vendor was able to resolve the problem. See https://status.pubnub.com for more information
Feb 18, 15:37 EST
Investigating - We are seeing increased error rates from one of our vendors: https://status.pubnub.com which is impacting a small percent of our customers. We are working with them to mitigate this issue.

Refreshing the page and/or checking back in might be a temporary workaround if you are getting a server error.
Feb 18, 14:51 EST
Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.