Identified - We have identified an issue with Firefox failing to send the audio and video from the device after the first few minutes of a call. The individual using Firefox can still see and hear the other participant(s) on the call during this error. The person using Firefox can no longer be seen or heard.

Temporary Workaround: Switch to another supported browser (Chrome, Safari, Edge) for the time being.
Dec 1, 11:16 EST
Identified - We have identified a setting that is enabled by default on updated iOS devices that is preventing doxy.me calls from connecting. To correct this, please disable the 'WebRTC PlatformUDP Sockets' setting.

On iPhone or iPad:
1. Open up the device’s settings
2. Navigate to Safari > Advanced > Experimental Features
3. Disable WebRTC Platform UDP Sockets.
4. Close Safari and open it again.
5. Log back into doxy.me
Dec 2, 09:19 EST
Monitoring - Google Chrome has confirmed the fix for this issue will be deployed with Version 98. In the meantime, the workaround will still be needed:

Android 12 users are able to fix this with these steps:
1) Go to chrome://flags
2) under "Search Flags", enter "hardware"
3) Disable the "WebRTC Hardware Video Encoding" Setting
4) Check back in and restart the call.
Nov 29, 15:22 EST
Investigating - We have identified an issue where the video from Android 12 devices appears as scrambled lines instead of a clear picture. Audio is not impacted and comes through normally.

Android 12 users are able to fix this with these steps:
1) Go to chrome://flags
2) under "Search Flags", enter "hardware"
3) Disable the "WebRTC Hardware Video Encoding" Setting
4) Check back in and restart the call.
Nov 8, 16:06 EST
Update - We are aware of a bug introduced by the deployment of Safari 15 that is impacting all WebRTC systems. Many Safari 15 users may experience very low or hard to hear audio from their clients while on calls with their clients or providers. If you experience this issue during a call, please try another internet browser such as Google Chrome or Firefox.

We are working internally and with our vendors to see if there is anything we can do to help mitigate the issue. Our Vendor has confirmed that they have filed a bug with Apple. We are also anticipating the issues will be resolved in an upcoming update by Apple. We do not have any information from Apple regarding an expected fix date.

We have identified a couple workarounds that is having some success with increasing the volume during sessions:
Workaround #1
1) Start a call
2) Open iOS settings > Accessibility > Hearing devices
3) Hearing Aid Compatibility> Toggle On/Off. The end result of leaving the setting on or off does not matter for the doxy.me call, just flip the setting.

Note: Workaround 1 only impacts the current call. These steps would need to be repeated for your following calls.

Workaround #2
1) Open a new browser tab in that browser (DO NOT close the doxy tab)
2) Pull up http://youtube.com/ in the new tab
3) Select anything and play it for a few seconds
4) Close the tab with youtube in it and go back to Doxy tab
5) The Volume should be remain at the normal higher volume
Nov 1, 09:34 EDT
Monitoring - We are aware of a bug introduced by the deployment of Safari 15 that is impacting all WebRTC systems. Many Safari 15 users may experience very low or hard to hear audio from their clients while on calls with their clients or providers. If you experience this issue during a call, please try another internet browser such as Google Chrome or Firefox.

We are working internally and with our vendors to see if there is anything we can do to help mitigate the issue. Our Vendor has confirmed that they have filed a bug with Apple. We are also anticipating the issues will be resolved in an upcoming update by Apple. We do not have any information from Apple regarding an expected fix date.

We have identified a workaround that is having some success with increasing the volume during sessions:
1) Open a new browser tab in that browser (DO NOT close the doxy tab)
2) Pull up http://youtube.com/ in the new tab
3) Select anything and play it for a few seconds
4) Close the tab with youtube in it and go back to Doxy tab
5) The Volume should be remain at the normal higher volume
Oct 7, 15:20 EDT

About This Site

Doxy.me support publishes our most up-to-the-minute information on service availability below. Check back here any time to get current status information, or subscribe to email updates to be notified of interruptions to each individual service. If you are experiencing a real-time, operational issue with one of our services that is not described below, please inform us by emailing support@doxy.me

Doxy.me API ? Operational
90 days ago
100.0 % uptime
Today
Doxy.me webpages ? Degraded Performance
90 days ago
99.98 % uptime
Today
Discussion board ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Doxy.me Homepage Response Time ?
Fetching
Doxy.me API Response Time ?
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Past Incidents
Dec 2, 2021

Unresolved incidents: iOS 15 Doxy.me Calls Blocked by Device Firewall, Browsers Dropping Media Stream.

Dec 1, 2021

Unresolved incidents: Android Video Failures, Safari 15: Low Audio During Calls.

Nov 30, 2021

No incidents reported.

Nov 29, 2021
Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021

No incidents reported.