Clinic providers unable to login: "Institution inactive" message

Incident Report for Doxy.me Inc.

Resolved

This incident has been resolved.

Posted Mar 20, 2020 - 08:11 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 20, 2020 - 07:41 EDT

Update

We have implemented a fix that will allow 95% of providers to log in. But we have one more update to make for the other 5%. We expect this to be done shortly.

Posted Mar 20, 2020 - 07:03 EDT

Identified

We've identified the issue and are actively working on a fix. We expect this to take 10-20 minutes.

Posted Mar 20, 2020 - 06:39 EDT