Summary of event: Doxy.me website was failing to load, providing users an "Oops" error message or white screen.

Business Impacts: Providers and Patients were unable to access the site to be able to have their appointments.

Root cause: On Wednesday, December 16th around 4pm and Thursday around 11am EST, we had an increase of web traffic that overloaded our servers. Our systems did not add additional servers in time to process the traffic.

How was the issue resolved: Additional servers were added to production to assist in sharing the web traffic.

Preventative next steps: We have added more servers, are improving our monitoring, and have reduced internal latency which also increases network capacity.