Tomorrow, June 16th, 2020 we will be replacing our US long codes and toll-free numbers with a shortcode.
Specifically, with the shortcode: 675-79
This number is the number providers will get notified from that a patient checked in, and if a provider chooses to invite their patient via SMS. There are a few instances when a long code will still be used:
* The receiving number cannot receive from shortcodes - it will fall back to a long code
* If the receiving number is outside the USA, it will fall back to a local shortcode or US long code
The standard START/STOP/HELP phrases allow you to control messages you get from this number. Once we deploy and all looks well, we will make another update here to resolve the issue. Please reach out to support, or post here for any questions or comments: https://discuss.doxy.me/t/consolidating-sms-notification-numbers-to-us-shortcode/31472