Blank page and camera not loading

Incident Report for Doxy.me Inc.

Resolved

This incident has been resolved.

Posted Apr 16, 2020 - 10:21 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 16, 2020 - 10:12 EDT

Update

For a quick fix, your IT can whitelist dokbot.io on your network/firewall settings.

Posted Apr 16, 2020 - 09:38 EDT

Identified

We've identified an issue where some people on networks with advanced firewalls are getting a blank page and no camera access. We have a fix and will deploy it shortly.

Posted Apr 16, 2020 - 09:31 EDT

This incident affected: Doxy.me webpages.