Summary of event: On June 13th between 8:22pm and 11:30pm, the doxy.me homepage was unresponsive. During this time, our services were still up and operational. Patients were able to check in using their providers room links and providers were able to log in via doxy.me/sign-in.
Business Impacts: Providers wanting to create an account or sign in from the homepage were unable to do so.
Root cause: The company hosting our homepage blacklisted traffic from our IP Addresses due to abnormal activity.
How was the issue resolved: The hosting company whitelisted our IP Addresses.
Preventative next steps: The hosting company is reviewing configurations to help prevent this from happening again in the future.