Summary of event: On 5/17/22 from 3:32 to 10:26 AM ET, some Providers were unable to log in to their accounts. The reCAPTCHA that is in place to prove that users are not robots was preventing the logins.
Business Impacts: A limited number of providers were unable to host sessions with their clients.
Root cause: A configuration within the reCAPTCHA integration was incorrect.
How was the issue resolved: We identified the incorrect setting and applied an update to correct the misconfiguration.
Preventative next steps: Scenarios identified are being added to our QA testing processes, both manual and automated going forward.