Summary of event: The doxy.me marketing site was not successfully rendering on December 5th 2022 from 6:45AM to 8:06AM EST. Individuals trying to access the home page were presented with improperly formatted images and links, making it appear non-functional.
Business Impacts: Doxy.me services were not ultimately impacted. Providers may not have been able to log in via the doxy.me homepage, but doxy.me/sign-in and Clinic sign-in pages were working as expected. Patient check-in pages were not impacted.
Root cause: There was an error with our marketing website hosting vendor which cascaded down to visible web pages.
How was the issue resolved: The marketing site was restored to a checkpoint from the previous day. Shortly thereafter the website displayed correctly.
Preventative next steps: The sequence of events leading up to the error has been identified and is being prevented in the future through an adjustment to policies and controls relating to this vendor.