Provider Dashboard on Mobile Phones

Incident Report for Doxy.me Inc.

Resolved

The issue preventing some providers from opening the Patient Queue from the Dashboard on mobile has been resolved. Doxy.me is operating normally. A full report will be shared once our investigation is complete.

Posted Nov 13, 2026 - 16:12 EST

Identified

Some providers using doxy.me on a mobile phone can’t open their Patient Queue from the Dashboard because their camera preview covers it. Desktop and tablet are not affected, and calls already in progress keep working.
Workaround: turn your phone to landscape, or use a computer or tablet. We’ve found the cause and are preparing a fix.

Posted Nov 13, 2026 - 15:38 EST

This incident affected: Doxy.me API.