Summary of event: On January 10th, an update caused out-of-date browsers to not load doxy.me.
Business Impacts: Patients or providers using the impacted browsers were unable to access doxy.me.
Root cause: One of the software packages used in our code was updated on January 10th, 2023 at 08:20 AM UTC. The updated version was incompatible with and no longer supported older browser versions, including any versions older than the following:
How was the issue resolved: Doxy.me released a fix that reverted the update to the software packages on January 11th, at 8:03 AM UTC.
Preventative next steps: We will be updating our internal system requirements and our supported browser policies. Once approved, we will increase our communication efforts with our customers to make it easier for them to recognize when they are using an out-of-date browser and how to update it. We will also shore up our testing coverage to better detect these problems in advance. Thank you for your patience.