Summary of Event: An update was applied to help resolve the iOS 15 Firewall Errors that prevent calls from connecting.
Business Impacts: Providers were unable to access their accounts from 12:00pm EST until 12:17pm EST on Friday, January 7, 2022, due to this update.
Short-term Resolution: Once the login problem was identified, the update was reverted.
Root Cause: The update caused the API to not be reachable which resulted in doxy.me not loading in order to successfully log in or check in.
Future Prevention: We have added this scenario to our planning and testing processes to prevent the same issue from occurring in the future. We are investigating another approach to resolve the initial issue of iOS 15 Firewall Errors.